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Frequently Asked Questions

General FAQs

  • Are LaserMax laser sights visible in the daylight?

    No commercially-available laser sight that is powered within the limits dictated by federal law is effective for stress fire situations in broad daylight beyond a very limited range. Indoor and low light environments present the best conditions for a laser sight to be clearly seen. Within these environments, the pulsing LaserMax aiming point can be identified far beyond the average shooting distances.

  • Are green lasers brighter than red?

    Although individual perceptions vary, the shorter wavelength of green light is more immediately visible to the human eye than light produced at any other point of the spectrum. While our eyes are adapted to see green better, all of LaserMax’s commercial lasers are 5 mW (the highest power output permitted by law), so green lasers are not technically any brighter than the red.

  • Will I see the LaserMax laser beam all the way back to the firearm?

    The light that a LaserMax laser emits is seen as either a pulsing or solid dot on target, not a visible beam like you may see in movies. Any visible beam of light you perceive is produced by the reflection of particles or contaminants in the air. The laser will NOT produce a line connecting the target to the laser source.

  • Does a LaserMax require batteries?

    With the exception of the rechargeable Genesis laser system, all LaserMax products are powered by disposable batteries. LaserMax has optimized the power usage in all LaserMax sights and illumination tools. Replacement batteries can be ordered directly from the LaserMax store and are also readily available through electronics or camera stores. Consult the LaserMax Operator’s Manual for complete battery removal and replacement instructions.


Operator's Manuals


Warranty


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LaserMax Limited Warranty

Registration of your product is required in order to receive warranty service. The product that you have purchased is subject to the terms of this limited warranty. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from State to State. The product you purchased is warranted to be free from defects in material and workmanship at the time of purchase. This limited warranty does not cover expendable parts (i.e. batteries), because they have definite and predictable life expectancies and should be replaced by you, to protect the product and preserve your warranty. This limited warranty also does not cover damages due to equipment or parts, which upon inspection are determined by LaserMax to have become defective after the date of purchase due to abuse, misuse, etc.

The coverage of this limited warranty begins on the date of purchase and ends 5 years after the date of purchase. This limited warranty is extended only to the original purchaser of the product and is not transferable. To be eligible for warranty coverage you as the original purchaser of the product must register the product at lasermax.com within 90 days of your original purchase. To make a warranty claim, you must make a warranty repair request no later than the date that is five (5) years from the date of purchase and obtain a return authorization number from our Warranty Department at 1-800-527-3703. Once you have made a warranty claim, LaserMax will inspect the product to determine whether it is eligible for warranty coverage. If eligible, LaserMax will repair or replace the part(s)/product that LaserMax, in its sole discretion, determines to be defective during the warranty period. If not eligible, LaserMax will return the part(s)/product to you and inform you why coverage is not available. LaserMax reserves the right to substitute equivalent product replacement at its discretion.

Any and all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement also begin on the date of purchase and end 5 years after the date of purchase. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. The foregoing is your exclusive remedy and LaserMax’ exclusive liability for any warranty claim. LaserMax will not, under any circumstances, be liable for any incidental, indirect, consequential, punitive or exemplary damages (even if LaserMax has been notified of the possibility of such damages) resulting from or related to a product including, without limitation, any loss of profits, or loss of opportunity, or damages in excess of your purchase price for the product. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

LaserMax Warranty Registration

LaserMax offers a 5 year warranty on products registered within 90 days of purchase. Registration can be completed online or by phone. For complete, detailed information on warranty coverage, view Warranty.




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“You folks at LaserMax are outstanding. I don’t think I have ever done business with a company with better customer service. Thanks again to all of you!”Dr. Wright


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    1-800-527-3703

    9AM–5PM EST MON–FRI

    Contact Lasermax

    LaserMax
    3495 Winton Place
    Rochester, NY 14623

    Hours of operation 9am–5pm EST Monday–Friday


    customer service

    800-527-3703
    customerservice@lasermax.com

    warranty service

    warranty@lasermax.com

    At LaserMax, we pride ourselves on providing products of uncompromising quality and a level of customer care to match. Complete this Contact Form to receive a prompt response to your question or comment from a knowledgeable LaserMax Customer Service representative. Most inquiries are answered within 24 hours.

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